Skip to content

National Quality Council

Employability Skills

This page has been optimised for printing.

BSB20107: Certificate II in Business

This section contains a the Employability Skills Summary for this qualification.


  • communicating verbally with clients and colleagues
  • drafting routine correspondence that meets the organisational standards of style, format and accuracy


  • working in a team environment to promote team commitment and cooperation

Problem Solving

  • choosing appropriate methods for communication and transferring information
  • dealing with client enquiries and complaints

Initiative and Enterprise

  • raising occupational health and safety issues with designated personnel

Planning and Organising

  • planning and organising own work schedule for the day
  • planning the layout of simple documents using appropriate software


  • dealing sensitively with client needs and cultural, family and individual differences
  • obtaining feedback on work performance and identifying opportunities for improvement


  • encouraging, acknowledging and acting on constructive feedback from team members
  • using manuals, training booklets and online help to overcome difficulties


  • selecting, maintaining and using business technology appropriate to the task