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BSB20107: Certificate II in Business
This section contains a the Employability Skills Summary for this qualification.
Communication
- communicating verbally with clients and colleagues
- drafting routine correspondence that meets the organisational standards of style, format and accuracy
Teamwork
- working in a team environment to promote team commitment and cooperation
Problem Solving
- choosing appropriate methods for communication and transferring information
- dealing with client enquiries and complaints
Initiative and Enterprise
- raising occupational health and safety issues with designated personnel
Planning and Organising
- planning and organising own work schedule for the day
- planning the layout of simple documents using appropriate software
Self-management
- dealing sensitively with client needs and cultural, family and individual differences
- obtaining feedback on work performance and identifying opportunities for improvement
Learning
- encouraging, acknowledging and acting on constructive feedback from team members
- using manuals, training booklets and online help to overcome difficulties
Technology
- selecting, maintaining and using business technology appropriate to the task