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BSB30407: Certificate III in Business Administration
This section contains a the Employability Skills Summary for this qualification.
Communication
- clearly communicating workplace information to others (verbal and non-verbal)
- communicating sensitively in a cross-cultural context
- communicating with colleagues and clients to handle verbal enquiries such as clarifying instructions and responding to requests for information
- communicating with people who speak languages other than English
- interpreting needs of clients (internal or external)
- interpreting the needs of customers
- reading and interpreting workplace related documentation
- writing to audience needs
Teamwork
- applying knowledge of own role to complete activities efficiently to support team activities and tasks
- working in a team of people to provide office administration services
- working with diverse individuals and groups
Problem Solving
- developing practical responses to common breakdowns in workplace systems and procedures
- rectifying discrepancies or errors in documentation and transactions
- taking action to resolve concerns
Initiative and Enterprise
- adapting to new and emerging situations in the workplace
- being proactive and creative in responding to workplace problems, changes and challenges
Planning and Organising
- allocating resources to workplace tasks and requirements
- collecting, analysing and organising workplace data
- identifying risk factors and taking action to minimise risk
- organising meeting schedules for clients and colleagues and negotiating alternative arrangements
- planning for contingencies
- planning information and documentation requirements
- utilising or determining required resources
Self-management
- following workplace documentation such as codes of practice or operating procedures
- projecting a professional image when representing the organisation
- setting own work program and managing time to ensure tasks are done on time
- taking personal responsibility at the appropriate level
- working ethically when dealing with financial transactions
Learning
- maintaining continuous learning by seeking out opportunities for improvement and developing new skills
- seeking assistance and expert advice
Technology
- using business related technology safely (OHS)
- using business technology such as software programs for word processing spreadsheets, presentation and scheduling