Skip to content

National Quality Council

Employability Skills

This page has been optimised for printing.

CHC40708: Certificate IV in Community Services Work

This section contains a the Employability Skills Summary for this qualification.


  • 1. Listening to and understanding work instructions, directions and feedback
  • 2. Speaking clearly/directly to relay information
  • 3. Reading and interpreting workplace related documentation, such as safety requirements and work instructions
  • 4. Writing to address audience needs, such as work notes and reports
  • 5. Interpreting the needs of internal/ external clients from clear information
  • 6. Applying numeracy skills to workplace requirements involving measuring and counting
  • 7. Establishing and using networks
  • 8. Sharing information (eg. with other staff and clients)
  • 9. Negotiating responsively (eg. re own work role and/or conditions, possibly with clients)
  • 10. Persuading effectively (ie. within scope of own work role)
  • 11. Being appropriately assertive (eg. in relation to safe or ethical work practices and own work role)
  • 12. Empathising (eg. in relation to others)


  • 1. Working as an individual and a team member
  • 2. Working with diverse individuals and groups
  • 3. Applying knowledge of own role as part of a team
  • 4. Applying teamwork skills to a range of situations
  • 5. Identifying and utilising the strengths of other team members (and providing encouragements and support to colleagues)
  • 6. Giving feedback, coaching and mentoring

Problem Solving

  • 1. Developing practical and creative solutions to workplace problems (ie. within scope of own role)
  • 2. Showing independence and initiative in identifying problems (ie. within scope of own role)
  • 3. Solving problems individually or in teams (ie. within scope of own role)
  • 4. Applying a range of strategies in problem solving
  • 5. Using numeracy skills to solve problems (eg. time management, simple calculations, shift handover)
  • 6. Testing assumptions and taking context into account (ie. with an awareness of assumptions made and work context)
  • 7. Listening to and resolving concerns in relation to workplace issues
  • 8. Resolving client concerns relative to workplace responsibilities (ie. if role has direct client contact)

Initiative and Enterprise

  • 1. Adapting to new situations (ie. within scope of own role)
  • 2. Being creative in response to workplace challenges (ie. within relevant guidelines and protocols)
  • 3. Identifying opportunities that might not be obvious to others (ie. within a team or supervised work context, including identification of skill gaps)
  • 4. Generating a range of options in response to workplace matters
  • 5. Translating ideas into action (ie. within own work role)
  • 6. Developing innovative solutions (ie. within a team or supervised work context and within established guidelines)

Planning and Organising

  • 1. Collecting, analysing and organising information (ie. within scope of own role)
  • 2. Using organisation systems for planning and organising (ie. if applicable to own role)
  • 3. Being appropriately resourceful (ie. within scope of own role)
  • 4. Taking initiative and making decisions within workplace role (ie. within authorised limits)
  • 5. Participating in continuous improvement and planning processes (ie. within scope of own role)
  • 6. Working within clear work goals and deliverables
  • 7. Determining or applying required resources (ie. within scope of own role)
  • 8. Allocating people and other resources to tasks and workplace requirements (ie. within scope of own role)
  • 9. Managing time and priorities (ie. in relation to tasks required for own role)
  • 10. Adapting resource allocations to cope with contingencies (ie. if relevant to own role)


  • 1. Being self-motivated (ie. in relation to requirements of own work role)
  • 2. Articulating own ideas and vision (ie. within a team or supervised work context)
  • 3. Balancing own ideas and values and vision with workplace values and requirements
  • 4. Monitoring and evaluating own performance (ie. within a team or supervised work context)
  • 5. Taking responsibility at the appropriate level


  • 1. Being open to learning new ideas and techniques
  • 2. Learning in a range of settings including informal learning
  • 3. Participating in ongoing learning
  • 4. Learning in order to accommodate change
  • 5. Learning new skills and techniques
  • 6. Taking responsibility for own learning (ie. within scope of own work role)
  • 7. Contributing to the learning of others (eg. by sharing information)
  • 8. Applying a range of learning approaches (ie. as provided)
  • 10. Participating in developing own learning plans (eg. as part of professional development)


  • 1. Using technology and related workplace equipment (ie. if within scope of own role)
  • 2. Using basic technology skills to organise data
  • 3. Adapting to new technology skill requirements (ie. within scope of own role)
  • 4. Applying OHS knowledge when using technology
  • 5. Applying technology as a management tool