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SIR30307: Certificate III in Wholesale
This section contains a the Employability Skills Summary for this qualification.
Communication
- Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive sales experience that reflects business values.
- Persuade customers to purchase goods by communicating their features and benefits.
- Regularly give verbal instructions and carry out verbal instructions from other team members and supervisors, read and interpret simple workplace documents, complete written workplace forms and share work related information with other team members.
Teamwork
- Effectively participate in wholesale operations teams; working independently to complete own tasks and also supporting other team members where appropriate.
- Lead small teams where required in the context of the job role; mentoring and supporting other team members.
Problem Solving
- Demonstrate sensitivity to customer needs and concerns; anticipating problems and acting to avoid them where possible.
- Solve a range of operational problems individually or in the context of a team structure where after clarification existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions.
Initiative and Enterprise
- Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role.
- Translate ideas into action by positively accepting and adapting to changes in operational procedures or arrangements.
Planning and Organising
- Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities.
- Coordinate and or implement changes arising from continuous improvement processes.
Self-management
- Understand how a personal job role fits into the context of the wider business values and directions.
- Work within the business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks.
- Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.
Learning
- Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work.
- Seek opportunities for formal education in the context of a current role or future wholesale job opportunities.
- Accept opportunities to learn new ways of doing things and share knowledge and skills with other business team members.
Technology
- Use computers and/or select and use a range of other technology applications; in the context of available equipment and business procedures.
- Recognise and report faulty equipment and follow business occupational health and safety procedures.