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National Quality Council

Employability Skills

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CHC30102: Certificate III in Aged Care Work

This section contains a the Employability Skills Summary for this qualification.

Communication

  • 1. Listening to and understanding work instructions, directions and feedback
  • 2. Speaking clearly/directly to relay information
  • 3. Reading and interpreting workplace related documentation, such as prescribed programs
  • 4. Writing to address audience needs, such as case notes and reports
  • 5. Interpreting the needs of internal/ external customers from clear information and feedback
  • 6. Applying basic numeracy skills to workplace requirements involving measuring and counting8. Sharing information (eg. with other staff, working as part of an allied health team)
  • 9. Negotiating responsively (eg. re own work role and/or conditions, possibly with clients)11. Being appropriately assertive (eg. in relation to safe or ethical work practices and own work role)
  • 12. Empathising (eg. in relation to others)

Teamwork

  • 1. Working as an individual and a team member
  • 2. Working with diverse individuals and groups
  • 3. Applying knowledge of own role as part of a team
  • 4. Applying teamwork skills to a limited range of situations
  • 5. Identifying and utilising the strengths of other team members
  • 6. Giving feedback,

Problem Solving

  • 1. Developing practical and creative solutions to workplace problems (ie. within scope of own role)
  • 2. Showing independence and initiative in identifying problems (ie. within scope of own role)
  • 3. Solving problems individually or in teams (ie. within scope of own role)5. Using numeracy skills to solve problems (eg. time management, stock rotation, shift handover)
  • 6. Testing assumptions and taking context into account (ie. with an awareness of assumptions made and work context)
  • 7. Listening to and resolving concerns in relation to workplace issues
  • 8. Resolving customer concerns relative to workplace responsibilities (ie. if role has direct customer contact)

Initiative and Enterprise

  • 1. Adapting to new situations (ie. within scope of own role)
  • 2. Being creative in response to workplace challenges (ie. within relevant guidelines and protocols)
  • 3. Identifying opportunities that might not be obvious to others (ie. within a team or supervised work context)5. Translating ideas into action (ie. within own work role)
  • 6. Developing innovative solutions (ie. within a team or supervised work context and within established guidelines)

Planning and Organising

  • 1. Collecting, analysing and organising information (ie. within scope of own role) 2. Using basic business systems for planning and organising (ie. if applicable to own role) 3. Being appropriately resourceful 4. Taking limited initiative and making decisions within workplace role (ie. within authorised limits) 5. Participating in continuous improvement and planning processes (ie. within scope of own role) 6. Working within or establishing clear work goals and deliverables 7. Determining or applying required resources (ie. within scope of own role) 8. Allocating people and other resources to tasks and workplace requirements (only for team leader or leading hand roles) 9. Managing time and priorities (ie. in relation to tasks required for own role) 10. Adapting resource allocations to cope with contingencies (ie. if relevant to own role)

Self-management

  • 1. Being self-motivated (ie. in relation to requirements of own work role)
  • 2. Articulating own ideas and vision (ie. within a team or supervised work context)
  • 3. Balancing own ideas and values and vision with workplace values and requirements
  • 4. Monitoring and evaluating own performance (ie. within a team or supervised work context)
  • 5. Taking responsibility at the appropriate level

Learning

  • 1. Being open to learning new ideas and techniques)
  • 2. Learning in a range of settings including informal learning
  • 3. Participating in ongoing learning
  • 4. Learning in order to accommodate change
  • 5. Learning new skills and techniques
  • 6. Taking responsibility for own learning (ie. within scope of own work role)
  • 7. Contributing to the learning of others (eg. by sharing information)
  • 8. Applying a range of learning approaches (ie. as provided)10. Participating in developing own learning plans (eg. as part of performance management)

Technology

  • 1. Using technology and related workplace equipment (ie. if within scope of own role)
  • 2. Using basic technology skills to organise data
  • 3. Adapting to new technology skill requirements (ie. within scope of own role)
  • 4. Applying OHS knowledge when using technology